Ryan Cash
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Synergy Rehab And Wellness/Ivy Rehab
2021.02 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Customer Service Representative
Orvis
2020.09 - 2020.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Backroom Associate
Target
2018.10 - 2019.12
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Expedited order fulfillment by accurately picking and packing items according to pick lists and shipping manifests.
- Improved customer satisfaction rates by promptly responding to inquiries regarding product availability or location within the store.
- Prepared products for promotional displays or special events following visual merchandising guidelines provided by store management.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
Student Assistant
Roanoke College
2017.08 - 2018.05
- Assisted professors with grading assignments, resulting in timely feedback for students.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
Education
Bachelor of Arts - Communication Studies
Roanoke College
Salem, VA05.2018
Skills
- Patient Care Coordination
- HIPAA Compliance
- Appointment Scheduling
- Office Administration
- Customer Service
- Insurance Practices
- Patient Advocacy
References
References available upon request.
Timeline
Patient Care Coordinator
Synergy Rehab And Wellness/Ivy Rehab
2021.02 - Current
Customer Service Representative
Orvis
2020.09 - 2020.12
Backroom Associate
Target
2018.10 - 2019.12
Student Assistant
Roanoke College
2017.08 - 2018.05
Bachelor of Arts - Communication Studies
Roanoke College
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