Ryan Darr
IT
Escanaba,MI
Summary
I am a dedicated student eager to venture into the world of IT, with a strong focus on pursuing a career in Cyber Security. My goal is to combine my passion for technology with a keen interest in safeguarding critical information and systems against potential threats. Friendly Help Desk Technician with 1.5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
10
10
years of professional experience
3
3
Certification
Certification
- IT Specialist - Device Configuration and Management, Ceriport - 2023
- MTA: Security Fundamentals , Microsoft - 2022
- MTA: Windows Operating System Fundamentals, Microsoft - 2022
Work History
IT Help Desk Technician
Bay College
08.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
Deli Clerk
Meijer
03.2021 - 08.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Food Specialist
Thai Express
03.2019 - 03.2021
- Participated in preparing various dishes by paring, dicing, washing and chopping vegetables and fruits and creatively used garnishes to dress up dishes.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
Education
Associate of Applied Science - Computer Networking And Security
05.2024
Skills
- Customer Service
- Software Updates
- Technical Troubleshooting
- User Support
- Device Deployment
- Teamwork
Timeline
IT Help Desk Technician - Bay College
08.2022 - Current
Deli Clerk - Meijer
03.2021 - 08.2023
Food Specialist - Thai Express
03.2019 - 03.2021
Bay De Noc Community College - Associate of Applied Science, Computer Networking And Security
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