Ryan Grossmick
Vincentown
Summary
Dynamic and results-driven professional with experience at Pic-a-lilli Pub, excelling in sales techniques and customer service. Proven ability to enhance guest satisfaction and drive revenue through effective up-selling and problem-solving. A collaborative team player with a calm demeanor, dedicated to maintaining high standards in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Pic-a-lilli Pub
Tabernacle
12.2023 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Seneca High School
Tabernacle, NJSkills
- Sales techniques
- Team collaboration
- Problem-solving
- Calm demeanor
- Problem solving
- Sales and marketing
- Business administration
Entrepreneurial Experience
- Founded and operate a profitable mobile car detailing business with over 18 months of consistent growth.
- Profitable mobile car detailing business serving South Jersey.
- Manage all aspects of the business, including customer service, marketing, scheduling, inventory, and financial oversight.
- Grew a consistent client base and achieved positive monthly revenue within the first six months of operation.
- Implemented efficient detailing processes and customer retention strategies, resulting in high customer satisfaction and repeat business.
Timeline
Restaurant Waiter
Pic-a-lilli Pub
12.2023 - Current
Seneca High School
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