Ryan Heintz
Prosser,WA
Summary
Proven track record in enhancing customer loyalty and boosting sales revenue at Central Industrial Sales through exceptional customer service and insightful product knowledge. Skilled in forklift operation and Commercial Truck Driving. Adept at navigating challenging driving conditions, demonstrating a strong work ethic and reliable performance. Achieved significant improvements in efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Puget Sound Pipe & Supply Co.
04.2023 - 12.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Set up new accounts, established customer credit and set up payment methods.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used specific software to maintain detailed contact logs and account records.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Stayed current on company offerings and industry trends.
Class A CDL Driver
U.S. Linen & Uniform
04.2022 - 01.2023
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations daily.
- Kept detailed records of miles driven, fuel expenses and delivery information for reporting purposes.
- Managed time efficiently during multi-stop trips to ensure timely completion of assigned duties within established deadlines.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Upheld strict compliance with all DOT regulations, including hours of service rules, weight restrictions, and vehicle inspections.
- Achieved faster loading and unloading times with proficient use of pallet jacks, forklifts, and hand trucks.
- Delivered freight daily across Eastern Wa, putting in as many as 475 miles per route with 4 stops.
Class A CDL Driver
Great Northwest Transport
11.2021 - 04.2022
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Maintained a clean driving record through the duration of employment.
- Maintained strict compliance with DOT operating and reporting guidelines, including obtaining TWIC license for deliveries to the ports.
- Maximized fuel efficiency by practicing eco-friendly driving habits and routine vehicle maintenance checks.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
Inside Sales Representative
Central Industrial Sales
03.2017 - 01.2022
- Answered customers' phone calls and questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used POS and Proprietary Inventory Software to manage in house product availability and place stock orders when necessary.
- Developed relationships with existing customers by learning there preferences and managing there needs.
- Managed Shipping and Receiving for the company as a whole.
- Used Forklift frequently to offload inventory from multiple carrier.
- Utilized Forklift to rotate product by a first in first out basis.
- Completed manufacturing of new hoses and coupling, as well as fixing customers existing damaged Industrial hoses.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Class A CDL, Doubles,Triples & Tanker Endorsements -
H & R Truck Driving Academy
Prosser, WA01-2020
High School Diploma -
Prosser High School
Prosser, WA01-1999
Skills
- Exceptional customer service
- Strong work ethic
- Organized and efficient
- Customer relationship management
- Safe driving practices
- Effective communication
- Dependable and reliable
- Inclement weather driving
- Forklift operation
- Shipping and receiving
Timeline
Inside Sales Representative
Puget Sound Pipe & Supply Co.
04.2023 - 12.2023
Class A CDL Driver
U.S. Linen & Uniform
04.2022 - 01.2023
Class A CDL Driver
Great Northwest Transport
11.2021 - 04.2022
Inside Sales Representative
Central Industrial Sales
03.2017 - 01.2022
Class A CDL, Doubles,Triples & Tanker Endorsements -
H & R Truck Driving Academy
High School Diploma -
Prosser High School
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