Ryan Laskowski
Terryville,CT
Summary
Proactive Crew Member with extensive experience in customer service, food preparation, and cash handling across various roles. Demonstrated success in ensuring customer satisfaction, maintaining cleanliness, and managing tasks efficiently. Bringing strong problem-solving skills and a commitment to team collaboration to deliver exceptional service in fast-paced environments. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Ready to use and develop communication and problem-solving skills in Supervisor role.
Overview
3
3
years of professional experience
Work History
Crew Member
American Multi-Cinema
05.2024 - Current
- Worked as a Ticket checker
- Greeted customers with a welcoming tone, checked customers into the theatre, made sure nobody was trying to sneak in, made sure nobody was trying to see R movies when they weren't old enough, helped customers with mobile app issues
- Worked as a ticket salesman
- Helped customers figure out which movies are playing, showed customers how to use mobile AMC app, worked with customers on how to navigate a ticket kiosk, covered both greeter and box at times, made customers feel welcomed and secure when they came to me about issues occurring in the theatre by dealing with it in a professional and respectful manner.
- Worked as an Usher
- Demonstrated good time management by cleaning the required premises of the internal building in the required amount of time, demonstrated excellent problem solving by helping customers find lost items and fix chair issues, cleaned spills, mopped, restocked butter, soda and "icee" ingredients
- Worked as a casier in concessions
- Demonstrated good teamwork by helping others do what they need to get done to complete orders, demonstrated good sales knowledge by selling premiere memberships to customers, demonstrated great customer service by leaving customers feeling happy and satisfied with their experience at the concession stand, helped restock items that are sold to customers in an efficient manner(Popcorn, Cups, Lids, Trays etc.)
- Worked as back bar(food prep)
- Demonstrated great independence by managing the food prep by myself on my shifts while rarely needing assistance, demonstrated great teamwork by assisting ringers with items they sell or by helping them deal with unhappy or confused customers, demonstrated amazing multitasking ability by ringing, making food and prepping orders all at once, demonstrated great time management by timing certain actions with others to make sure the outcome is the best it could possibly be(for example: putting certain food in at certain time to make sure each food item finishes at a manageable time so it isn't overcooked.) Demonstrated excellent resource management by organizing my team in the most efficient manner possible while also keeping morale high and leaving no issues left unsolved
- Always took advice from management to make sure we could reach our underlying goal in the most time efficient way possible.
Sandwich Maker
Cleveland's Country Store
06.2023 - 04.2024
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Made cold sandwiches
- Charged customers
- Pitched sales to the customers
- Trained new employees
Cashier
Adams IGA
08.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Crew Member
McDonald's
03.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Terryville Highschool
Terryville, CT06-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Integrity and Honesty
Timeline
Crew Member
American Multi-Cinema
05.2024 - Current
Sandwich Maker
Cleveland's Country Store
06.2023 - 04.2024
Cashier
Adams IGA
08.2022 - 04.2023
Crew Member
McDonald's
03.2022 - 06.2022
High School Diploma -
Terryville Highschool
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