Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Moffitt

San Carlos,CA

Summary

Patient-oriented state licensed Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. I am also well versed with dealing with difficult customers and helping them with their issues.When I have a difficult patient, I listen to them while they are talking, then I chime in to help them. These skills apply to both pharmacy and retail. I am extremely loyal, I am very friendly to patients even when they are having a bad day, I am able to work with my co workers and communicate with them if a customer or patient has questions about departments or products I am not familiar with, I always show up for my shifts,except when I am ill, but I call well in advance before my shift so management isn't scrambling to find someone to cover my shift. If you want more info we can discuss it during an interview.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
San Carlos, CA
08.2022 - 04.2024
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Customer Service Representative

Walgreens
San Carlos, CA
04.2021 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Customer Service Representative

Walgreens
Belmont, CA
08.2017 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.

Jump Patrol

Rockin' Jump Trampoline Park
Fremont, CA
08.2014 - 08.2017
  • Maintained a clean and organized facility at all times.
  • Resolved customer complaints in a timely manner while maintaining professional composure.
  • Ensured the safety of guests by providing first aid when necessary.
  • Assisted customers in signing waivers and understanding rules.
  • Monitored jumpers to ensure they were following safety guidelines.
  • Assisted guests with special needs, ensuring accessibility and safety.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Monitored behavior children of all ages.

Education

Transition To Work Program

Foothill College
Los Altos, CA
05-2011

High School Diploma -

Carlmont High School
Belmont, CA
06-2009

Skills

  • Prescription Filling
  • Billing support
  • Drug Inventory Management
  • Insurance Verification
  • Insurance Billing
  • Team Collaboration
  • Processing payments
  • Resolving customer issues

Timeline

Pharmacy Technician

Walgreen's Pharmacy
08.2022 - 04.2024

Customer Service Representative

Walgreens
04.2021 - 08.2022

Customer Service Representative

Walgreens
08.2017 - 04.2021

Jump Patrol

Rockin' Jump Trampoline Park
08.2014 - 08.2017

Transition To Work Program

Foothill College

High School Diploma -

Carlmont High School

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Ryan Moffitt