Ryan Nelson

As a Guest Advocate, I provided excellent guest assistance across multiple service points, including Drive-Up fulfillment, front-end cashiering, self-checkout support, and Guest Services issue resolution.

• Along with this, I maintained a clean and orderly checkout area by cleaning floors, emptying trash cans, and wiping down surfaces.
• Crucially to the Guest advocate experience is advertising the programs & deals. As-well as helping customers with billing, payment processing, and support policies and procedures.
• While employed here, I developed strong communication and problem-solving skills and delivered positive customer experiences in a fast-paced work environment.

As a Texas Roadhouse Host I, monitored seating areas and checked restrooms regularly to keep them spotless.

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.

As a Jimmy John's Guest advocate, I provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

• Monitored cash drawers in multiple checkout stations and maintained proper cash supply.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.