Ryan Pfaff
St. Louis,MO
Summary
Self-motivated people leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at maintaining business relationships and leading change.
Overview
15
15
years of professional experience
Work History
District Manager
Walgreens
Saint Louis, Missouri
03.2018 - Current
- Supervised 15 locations throughout the Saint Louis Metro East to enforce high-quality standards of pharmacy and retail operations leading to $42 million in retail sales and over 2 million prescriptions dispensed annually.
- Managed deadlines by proactively coaching individual and team tasks and simplifying processes such as parking lot covid testing locations and offsite immunization events.
- Developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Coordinated with our support center and other area and regional leaders to improve area and regional performance in compliance and people leadership.
- Led change management programs to cascade to area and district teams creating new roles within each store.
- Built positive and productive relationships with store teams and field/area/regional leadership.
Change Management Consultant
Walgreens
Saint Louis, Missouri
10.2016 - 03.2018
- Strengthened field operations through implementation of core skills and providing a shift in the business culture leading change in approximately 100 retail locations.
- Assisted with development and implementation of strategies for new ways of operating and problem solving within stores.
- Transformed skills and success of individual leaders with one-on-one coaching and feedback sessions.
- Coordinated training meetings for team members and facilitated educational train-the-trainer events for regional and area leaders.
- Helped refocus vision, mission and brand to improve efficiency, performance, and coaching skills.
- Assisted leadership teams with building shared beliefs and attitudes across organizational structure.
- Offered strategic feedback to direct field leadership teams in decision-making and long-term planning.
Store Manager
Walgreens
Saint Louis, Missouri
10.2007 - 10.2016
- Managed multiple locations in both rural and urban settings, successfully leading store employees in a fast-paced environment through proactive communication and positive feedback, routinely exceeding employee engagement goals.
- Maintained proper product levels and inventory controls for merchandise and an organized stockroom to facilitate effective ordering and stock rotation.
- Coached sales associates in service recovery, deescalation tactics, and proactive problem solving to consistently exceed Net Promoter Score goals.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements, while remaining at or under budget.
- Protected stores from loss or theft by setting and enforcing clear security policies, maintaining or reducing shrink to 3% or less.
Education
Bachelor of Science - Integrated Marketing Communications
Southeast Missouri State University
Cape Girardeau, MO05.2003
Skills
- Change Management
- Strategic Planning
- Time Management
- Conflict Management
- Managing Operations and Efficiency
- Technical Proficiency
- Recruiting, Hiring, & Development
- Process and Performance Improvement
Timeline
District Manager
Walgreens
03.2018 - Current
Change Management Consultant
Walgreens
10.2016 - 03.2018
Store Manager
Walgreens
10.2007 - 10.2016
Bachelor of Science - Integrated Marketing Communications
Southeast Missouri State University