Ryan Zarrillo
Mesa,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Crowne Plaza San Marcos Resort
01.2023 - 06.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Front Desk Agent
Quality Inn & Suites
02.2022 - 12.2022
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
GSR/Front Office Opera Trainer
Crowne Plaza Springfield Convention Center
09.2020 - 01.2022
- Resolved conflicts with guests when escalated by front office staff with satisfaction; notified supervisor if conflict escalated further.
- Supported staff with questions regarding Opera PMS software and proper hotel etiquette.
- Worked closely with sales department keeping up to date on incoming group blocks and details on group resumes.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
Front Desk Agent
Staybridge Suites
04.2020 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma -
Harry D. Jacobs
Algonquin, IL03.2012
Skills
- Customer Service
- Property Management Systems (Opera, Choice, SynXis)
- Guest Relations
- Guest Accommodations
- Issue Resolution
Timeline
Guest Service Representative
Crowne Plaza San Marcos Resort
01.2023 - 06.2023
Front Desk Agent
Quality Inn & Suites
02.2022 - 12.2022
GSR/Front Office Opera Trainer
Crowne Plaza Springfield Convention Center
09.2020 - 01.2022
Front Desk Agent
Staybridge Suites
04.2020 - 09.2020
High School Diploma -
Harry D. Jacobs
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