Ryan Hadden
Overton
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Co-Owner
The Front Porch Flowers & Gifts
Overton, NV
04.2021 - Current
- Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory, optimizing stock levels to meet seasonal demand and enhance product selection.
- Developed marketing strategies, increasing brand visibility through social media and community engagement.
- Trained and mentored staff, fostering a collaborative environment that improved team performance.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
Customer Support Manager
Opiniion
Lindon, UT
08.2019 - 11.2025
- Drove customer escalations to resolution by engaging directly with clients.
- Analyzed reports to maintain workflows and procedures.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Spearheaded successful customer service division through strategic planning and analysis.
Premier Presenter and Social Media Supervisor
Younique Products
Lehi, UT
07.2018 - 03.2019
- Supervised Team members in assisting 300+ top leaders with managing their businesses, helping them qualify for monthly top commissions, as well as educate them on policies and procedures.
- Monitored and supported social media platforms, including four dozen specific Facebook groups and Corporate Twitter account.
- Retained top talent by conducting weekly, monthly and quarterly performance evaluations to formulate corrective action and training.
Frontline Customer Support Supervisor
Younique Products
Lehi, UT
06.2015 - 07.2018
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Analyzed reports, call monitoring, surveys and customer feedback to refine and maintain workflows and procedures.
- Prepared documentation, reports and logs to identify and manage metrics and support process driven activities.
- Created operational protocols and customer service processes to improve staff performance.
Customer Service Representative
Younique Products
Lehi, UT
12.2014 - 06.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming emails and chats, providing frontline customer support or assistance with product transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained knowledge of current promotions, guidelines, policies and practices.
Education
High School Diploma -
Powell High School
PowellAssociate of Arts -
Northwest College
Powell, WYAssociate of Arts -
Utah Valley University
Orem, UTSkills
- Customer Service
- Customer Complaint Resolution
- Staff Training and Development
- Decision Making
- Operating Procedures and Policies
- Problem Solving
Timeline
Co-Owner
The Front Porch Flowers & Gifts
04.2021 - Current
Customer Support Manager
Opiniion
08.2019 - 11.2025
Premier Presenter and Social Media Supervisor
Younique Products
07.2018 - 03.2019
Frontline Customer Support Supervisor
Younique Products
06.2015 - 07.2018
Customer Service Representative
Younique Products
12.2014 - 06.2015
Associate of Arts -
Northwest College
Associate of Arts -
Utah Valley University
High School Diploma -
Powell High School