Ryanne McCoin
Restaurant Manager
New Caney,TX
Summary
Bar manger with extensive experience at Buffalo Wild Wings, excelling in performance monitoring and food service management. Proven track record in enhancing customer satisfaction through effective training and mentoring, while implementing cost control strategies that boosted profitability. Skilled in building strong relationships and overseeing FOH and BOH operations for seamless service delivery.
Overview
7
7
years of professional experience
Work History
Bar Manager
Buffalo Wild Wings
03.2023 - Current
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
Lead Bartender
Buffalo Wild Wings
06.2018 - 02.2023
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Education
GED - General Studies
Humble High School
Humble, TX05.2005
Skills
- Team leadership
- Problem-solving
- Interpersonal skills
- Conflict resolution
- Staff management
- Financial management
- Inventory management
- Labor cost control
Timeline
Bar Manager
Buffalo Wild Wings
03.2023 - Current
Lead Bartender
Buffalo Wild Wings
06.2018 - 02.2023
GED - General Studies
Humble High School