Ryan R. Pfund
Summary
Motivated and results-oriented sales professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating consumer needs, overcoming objections and resolving issues in timely manner. Maintains focus and professionalism in stressful situations and high-volume environments. Organized, consistent, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals including value-adding upselling and lead generation.
Overview
6
6
years of professional experience
Work History
Sales Professional
Mall of Georgia Ford
Buford, GA
01.2024 - Current
- Cultivated strong customer relationships through personalized service and product knowledge.
- Conducted thorough vehicle demonstrations to highlight features and benefits to potential buyers.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
Service Advisor
Hennessy Lexus of Gwinnett
Duluth, GA
07.2023 - 01.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
Senior Food and Beverage Server
Red Lobster Seafood Restaurant
Duluth, GA
07.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Associate
Lowes, Inc.
Johns Creek, GA
07.2020 - 07.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2019
Skills
- Sales Pipeline Management
- Sales Expertise
- Service Prioritization
- Lead Generation
- Specials Promotion
- Excellent People Skills
- Multitasking Strengths
- Dispute Mediation
- Closing Techniques
- Business Development
Timeline
Sales Professional
Mall of Georgia Ford
01.2024 - Current
Service Advisor
Hennessy Lexus of Gwinnett
07.2023 - 01.2024
Senior Food and Beverage Server
Red Lobster Seafood Restaurant
07.2022 - 07.2023
Sales Associate
Lowes, Inc.
07.2020 - 07.2023
High School Diploma -
Peachtree Ridge High School