Ryhael Wallace
Ridge
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at Jersey Mike's Subs. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in safe food handling and maintaining cleanliness, consistently contributing to operational efficiency and a positive work environment.
Overview
5
5
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
Selden, NY
03.2022 - Current
- Prepared and assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness and organization of the work area, adhering to food safety standards.
- Operated kitchen equipment efficiently, contributing to smooth daily operations.
- Trained new crew members on procedures and best practices for food preparation and customer service.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Implemented suggestions for process improvements, resulting in enhanced customer satisfaction and operational effectiveness.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Intern
Dr Philip Kuo D.D.S
05.2024 - 07.2024
- Prepared and assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness and organization of the work area, adhering to food safety standards.
- Operated kitchen equipment efficiently, contributing to smooth daily operations.
- Trained new crew members on procedures and best practices for food preparation and customer service.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Implemented suggestions for process improvements, resulting in enhanced customer satisfaction and operational effectiveness.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Ride Attendant
Splish Splash Water Park
Calverton, NY
05.2021 - 08.2021
- Ensured guest safety by following established protocols and monitoring ride operations.
- Assisted in maintaining cleanliness and organization of ride areas to enhance guest experience.
- Provided clear instructions to guests, promoting safe and enjoyable ride experiences.
- Responded promptly to guest inquiries, ensuring high levels of customer satisfaction.
- Collaborated with team members to streamline operations during peak attendance times.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Supported park-wide events such as parades or entertainment shows by directing guests or providing assistance as needed.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Wedding Server
Majestic Gardens
Rocky Point, NY
11.2020 - 02.2021
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Managed multiple tables efficiently, ensuring timely food and beverage service during peak hours.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation for guests.
- Trained new servers on menu knowledge, service techniques, and restaurant policies to enhance team performance.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Dental Assisting Certificate - Dental Assistant
Eastern Suffolk BOCES
Bellport, NY07.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Clear communication
- Cleaning and sanitizing
- Safety awareness
- Safe food handling
- Heavy lifting
Timeline
Intern
Dr Philip Kuo D.D.S
05.2024 - 07.2024
Crew Member
Jersey Mike's Subs
03.2022 - Current
Ride Attendant
Splish Splash Water Park
05.2021 - 08.2021
Wedding Server
Majestic Gardens
11.2020 - 02.2021
Dental Assisting Certificate - Dental Assistant
Eastern Suffolk BOCES