Rylee Andrews
Stephenville,Texas
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional communication skills, honed at Rough Creek Lodge & Resort. Proven ability to resolve conflicts and enhance guest relations, ensuring memorable experiences. Highly adaptable and proactive, I excel in multitasking and delivering outstanding customer service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Concierge
Rough Creek Lodge & Resort
01.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Receptionist
POWr Fit Gym
01.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Ranch Hand
David Halford/ Halford Ranch
03.2023 - 01.2024
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
Education
In Progress
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Hospitality
- Exceptional communication
- Guest relations
- Conflict resolution
- Relationship building
- Problem-solving
Timeline
Concierge
Rough Creek Lodge & Resort
01.2025 - Current
Ranch Hand
David Halford/ Halford Ranch
03.2023 - 01.2024
Receptionist
POWr Fit Gym
01.2023 - 12.2024
In Progress
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