Rylee Derke
Madison,WI
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
Work History
Server
Syls Cafe
Ontonagon, MI
06.2024 - 08.2025
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Host/To Go
Red Robins
Monona, WI
02.2024 - 06.2025
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped service staff handle demand by distributing food and beverages.
- Informed patrons of establishment specials and promotions.
- Assisted staff by serving food and beverages or bussing tables.
Gift Shop Cashier
Porkies Outpost
Ontonagon , MI
07.2024 - 10.2024
- Greeted customers warmly and responded to inquiries in a timely manner.
- Replenished product supply as needed to maintain an organized inventory system.
- Calculated discounts, returns and exchanges promptly while maintaining accuracy.
- Performed opening and closing procedures as required by management policies.
- Built and maintained productive relationships with employees.
- Ensured proper security measures were taken when handling large sums of money.
- Operated cash register, processed payments and issued receipts for purchases.
- Assessed inventory levels regularly to ensure adequate supplies were available.
Behind the Counter
Kens Meat and Deli
Madison, WI
07.2023 - 01.2024
- Performed opening and closing duties including counting money in register drawer.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Followed recipes and customer requests to prepare meals.
- Ensured that all food safety regulations were followed at all times.
Education
High School Diploma -
Lafollette High School
Madison, WI06-2024
Skills
- Daily specials memorization
- Team member support
- Table resetting
- Food inspection
- Hostess support
- Order delivery practices
- Food safety practices
- Check payment processing
- Food sales and promotion
- Dining customer service
Languages
Spanish
Professional
Timeline
Gift Shop Cashier
Porkies Outpost
07.2024 - 10.2024
Server
Syls Cafe
06.2024 - 08.2025
Host/To Go
Red Robins
02.2024 - 06.2025
Behind the Counter
Kens Meat and Deli
07.2023 - 01.2024
High School Diploma -
Lafollette High School
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