Rylee MIlam
Lorena,Texas
Summary
Proven Dispatcher at Fox Commercial Services, adept in stress tolerance and dispatch software, expertly managed high-stress situations, ensuring timely assistance and service coordination for 15-20 technicians. Achieved seamless workflow transitions and enhanced data tracking, demonstrating exceptional customer relationship management and prioritization skills.
Overview
1
1
year of professional experience
Work History
Dispatcher
Fox Commercial Services
02.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely service .
- Directed dispatching, routing, and tracking of 15-20 technicians
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
No Degree - Nursing
South Plains College
Levelland, TX05.2027
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Customer Relationship Management
Timeline
Dispatcher
Fox Commercial Services
02.2023 - 05.2024
No Degree - Nursing
South Plains College
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