Rylin Lewis
Battle Creek,MI
Summary
Proven team leader with a track record of enhancing customer satisfaction through exceptional customer service and hospitality expertise. Skilled in multitasking and problem-solving, consistently meeting quality expectations. Demonstrated ability to collaborate effectively, improving team efficiency and guest experience.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Housekeeping Room Attendant
Holiday Inn
01.2022 - 05.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
GED -
Miller Stone Adult Education
Battle Creek, MI05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Interactive communication skills
Timeline
Crew Member
McDonalds
07.2024 - Current
Housekeeping Room Attendant
Holiday Inn
01.2022 - 05.2024
GED -
Miller Stone Adult Education
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