Saad Dallal
Swampscott,MA
Summary
Dynamic customer service professional with a proven ability to adapt quickly to changing demands. Skilled in clear communication and problem-solving, consistently enhancing customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Crew Member
Pizza Hut
Liberty, KY
01.2026 - Current
- Collaborated with team members to deliver exceptional customer service.
- Followed safety and sanitation protocols to ensure compliance standards.
- Adapted quickly to changing customer demands during peak hours.
- Contributed to team-oriented environment by supporting co-workers as needed.
Associate Producer
Town of Swampscott
Swampscott, MA
03.2024 - Current
- Assisted in developing promotional materials for local initiatives, enhancing community outreach efforts.
- Supported project management by tracking timelines and deliverables, improving workflow efficiency.
- Collaborated with team members to brainstorm creative content ideas, fostering innovative programming solutions.
- Conducted research on audience demographics to tailor event programming and marketing strategies effectively.
- Managed logistics for on-site event setups, ensuring adherence to safety regulations and operational standards.
- Edited video content for public access channels, enhancing visual storytelling and community connection.
- Facilitated communication between departments to streamline production processes and improve project outcomes.
- Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.
- Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
- Managed multiple projects simultaneously, ensuring timely completion and meeting budget constraints.
- Participated in brainstorming sessions that resulted in innovative ideas for new television shows or documentary films.
- Pitched new ideas and arranged interviews and acquisition of footage for stories.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
Customer Service Representative
Eastern Bank
Lynn, MA
06.2025 - 08.2025
- Assisted customers with inquiries, providing accurate information and efficient solutions.
- Processed transactions promptly, ensuring adherence to company policies and procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained comprehensive knowledge of bank products and services to provide tailored support.
Crew Member
Dunkin' Donuts
Salem, MA
07.2023 - 02.2024
- Prepared and served beverages and food items to customers efficiently.
- Ensured cleanliness and organization of workstations and dining areas.
- Assisted in maintaining inventory levels for supplies and products.
- Operated POS system for processing customer transactions accurately.
Education
High School Diploma -
Swampscott High School
Swampscott, MABachelor of Science -
Alice Lloyd College
Pippa Passes, KYSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Interactive communication skills
Languages
Arabic
Limited Working
Timeline
Crew Member
Pizza Hut
01.2026 - Current
Customer Service Representative
Eastern Bank
06.2025 - 08.2025
Associate Producer
Town of Swampscott
03.2024 - Current
Crew Member
Dunkin' Donuts
07.2023 - 02.2024
High School Diploma -
Swampscott High School
Bachelor of Science -
Alice Lloyd College