SAAD DAOUK
Los Angeles,CA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
28
28
years of professional experience
Work History
Operations Manager
A To Z Wholesale
03.2022 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
Eastern House
01.2021 - 02.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Head of Marketing
Adlink -Kuwait
06.2005 - 04.2018
- Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
- Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
- Optimized pricing strategies based on thorough cost analyses, leading to higher profit margins without sacrificing competitiveness.
- Launched incentive programs designed to motivate the sales team and cultivate a results-oriented culture within the department.
- Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
- Grew market share by targeting new industries and demographics through tailored outreach strategies.
Sales Manager
Paul Wile - KSA
09.1996 - 07.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Science - Business
LAU -Lebanese American University
08-1995
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Sales background
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
Operations Manager
A To Z Wholesale
03.2022 - 07.2024
Sales Manager
Eastern House
01.2021 - 02.2022
Head of Marketing
Adlink -Kuwait
06.2005 - 04.2018
Sales Manager
Paul Wile - KSA
09.1996 - 07.2005
Bachelor of Science - Business
LAU -Lebanese American University
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