Sabian Usher-Fuston
Limon,CO
Summary
Results-oriented General Manager with a proven track record in driving profitability and sales through strategic initiatives. Notable for excellence in operational management and customer care, consistently achieving performance benchmarks. Expertise in motivating and developing teams to excel in competitive environments, ensuring sustained growth and success.
Overview
8
8
years of professional experience
Work History
General Manager
Pilot Travel Centers
Limon, CO
07.2023 - Current
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular audits of internal controls to ensure financial record accuracy.
- Enhanced customer satisfaction through swift resolution of issues while upholding service quality.
- Fostered a positive work environment through team-building activities that promoted inter-departmental collaboration.
- Established programs that incentivized staff to reach company objectives.
Operations Manager
Love's Travel Shop
Santa Nella, CA
05.2020 - 01.2022
- Established metrics to assess operational efficiency.
- Oversaw staff by delivering direction, training, and assistance to fulfill corporate targets.
- Streamlined processes to achieve budget efficiency without compromising service quality.
General Manager
Pilot Travel Centers
Rocksprings, WY
02.2017 - 02.2019
- Executed periodic evaluations of internal controls to uphold accurate financial data.
- Managed customer issues efficiently to maintain high-quality service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed strategic methods to align workforce performance with company objectives through recognition.
Education
Graduate Certificate - Certified Medical Assistant
San Joaquin Valley College
Visalia, CA05-2020
Skills
- Sales
- Customer experiences
- Staff training and development
- Multimillion-dollar P&L management
- Time and resource optimization
- Problem resolution
- Budget allocation
- Performance evaluations
- Proficient in Microsoft 365
- P&L management
- Vendor partnerships
Timeline
General Manager
Pilot Travel Centers
07.2023 - Current
Operations Manager
Love's Travel Shop
05.2020 - 01.2022
General Manager
Pilot Travel Centers
02.2017 - 02.2019
Graduate Certificate - Certified Medical Assistant
San Joaquin Valley College
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