Sabriah Sterling
Baton Rouge,LA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Tiger vision LLC
Baton Rouge
03.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Front Desk Scheduler
Savard
05.2023 - 03.2024
- Scheduled appointments, meetings, and events for front desk staff and clients with efficiency and attention to detail
- Managed a high volume of phone calls and emails to coordinate scheduling and address customer inquiries
- Utilized scheduling software to organize and prioritize appointments, ensuring optimal use of staff resources
- Collaborated with team members to create and maintain an organized and efficient front desk schedule
- Provided exceptional customer service by greeting clients, answering questions, and resolving scheduling conflicts in a timely manner
Customer Service Representative (In office and Remote)
Waste Pro
05.2021 - 04.2023
- Respond to customer inquiries via phone, email, and chat, providing solutions and support in a timely and professional manner
- Resolve customer complaints and escalate complex issues to management, ensuring a high level of customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system
- Assist with processing orders, returns, and exchanges, following company policies and procedures
Education
High School Diploma -
Capitol High School
05.2021
Skills
- Customer Service
- Data Entry
- Positive Attitude
- Typing
- Teamlead
- Understanding Others
- Teamwork
- Communication
- Scheduler
- Customer Service Representative (In office and Remote)
Cover Letter
Dear Hiring Manager, I believe the position you currently have open would be an ideal fit with my experience. I deliver high quality work consistently while meeting deadlines and maintaining strict internal rules and procedures. I'm highly organized, efficient and proactive with extensive experience providing Administration work, Front Desk Scheduling, and Customer Service. I feel that my skill sets and knowledge fit perfectly with the requirements you are looking for.
Timeline
Medical Receptionist
Tiger vision LLC
03.2024 - Current
Front Desk Scheduler
Savard
05.2023 - 03.2024
Customer Service Representative (In office and Remote)
Waste Pro
05.2021 - 04.2023
High School Diploma -
Capitol High School