Sabrina Andersen
Bloomington,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients and clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
R1 RCM, Intermountain Healthcare
American Fork, Saratoga Springs , UT
10.2023 - 06.2024
- Successfully maintained accurate patient information through registration and record updates.
- Verified patient information through insurance eligibility checks and updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Worked closely with clinical personnel to ensure seamless coordination of patient status updates.
- Processed payments for services rendered including co-pays and deductibles.
Customer Care Specialist
Purple
Lehi, UT
08.2022 - 04.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Achieved consistent surpassing of call quotas while successfully leading my team to meet high productivity standards.
- Updated and maintained accurate customer and system account details to ensure swift problem-solving.
- Provided exceptional customer service by actively listening to inquiries, demonstrating empathy, and offering effective solutions for a positive resolution.
Customer Sales and Service Expert
Service First Products
Provo, UT
05.2021 - 04.2022
- Answered customer questions about products and servies and recommended appropriate solutions.
- Built and maintained knowledge of evolving products and services, offerings to promote additional sales to existing customers.
- Generated quotes, processed payments, and documented customer communicates.
- tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge
Nanny
Wolsey, Wilhelmsen, and Bill Families
, UT
06.2019 - 03.2022
- Followed routine to foster stability and structure in children's lives during parental absences.
- Created a nurturing environment for individuals and family successes.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Introduced a high-level of organization and cleanliness to living spaces.
Dance Teacher
Wasatch Ballet Conservatory & Little Valley Dance
Lindon, St. Geroge, UT
01.2017 - 12.2020
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Created an environment conducive to learning and assessing student progress through observation, feedback during class sessions, and providing positive reinforcement.
- Collaborated with colleagues on creative ideas for choreography and costuming designs.
Education
Elementary Education And Dance
Dixie State University
Saint George, UTSkills
- Patient Registration
- Insurance Verification knowledgeable
- Problem-Solving
- Multitasking and Organization
- Phone and Email Etiquette
- Childhood development
- Personable Nature
- Positive and Professional
Timeline
Patient Access Associate
R1 RCM, Intermountain Healthcare
10.2023 - 06.2024
Customer Care Specialist
Purple
08.2022 - 04.2023
Customer Sales and Service Expert
Service First Products
05.2021 - 04.2022
Nanny
Wolsey, Wilhelmsen, and Bill Families
06.2019 - 03.2022
Dance Teacher
Wasatch Ballet Conservatory & Little Valley Dance
01.2017 - 12.2020
Elementary Education And Dance
Dixie State University
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