Sabrina Chihab
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. As a strong leader and problem-solver, I am dedicated to streamlining operations to promote organizational efficiency. I use independent decision-making skills and sound judgment to impact company success positively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Fatima Chemrah/Flamingo Auto Sales
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Senior
Fulton Science Academy
Alpharetta, GA05.2024
Skills
- Data Collection
- Data Entry
- Scheduling
- Sales Closing
- Customer Service
- Critical Thinking
Timeline
Customer Service Representative
Fatima Chemrah/Flamingo Auto Sales
09.2022 - Current
High School Senior
Fulton Science Academy