Sabrina Diaz
Topton,PA
Summary
Dynamic Property Manager with a proven track record at Poor Richards Historic Hereford Inn, excelling in tenant relations and staff management. Enhanced team performance through effective training and implemented process improvements that streamlined operations. Skilled in property inspections and committed to delivering exceptional customer service, fostering a positive living environment.
Overview
25
25
years of professional experience
Work History
Property Manager
Poor Richards Historic Hereford Inn
Hereford, PA
08.2023 - 04.2025
- Trained new employees on store policies and product knowledge to enhance team performance.
- Assisted in developing performance management strategies to improve employee engagement and productivity.
- Led team meetings to discuss operational goals and strategies, fostering open communication.
- Implemented process improvements that streamlined inventory management, reducing stock discrepancies.
Housekeeper
Bris Best Cleaning
Macungie, PA
03.2017 - 03.2022
- Conducted regular inspections of facilities to identify areas needing maintenance or cleaning.
- Maintained organized storage areas for cleaning supplies and equipment.
- Collaborated with maintenance staff to report and resolve facility issues swiftly.
Housekeeper
Bear Creek Ski Resort
Macungie, PA
01.2016 - 12.2017
- Executed thorough cleaning routines to ensure guest satisfaction and facility cleanliness.
- Monitored and replenished cleaning supplies to maintain operational efficiency.
- Assisted in training new housekeeping staff on best practices and safety protocols.
- Implemented effective time management strategies to complete daily cleaning tasks ahead of schedule.
Account Manager
Aaron's Sales and Lease
Bethlehem Pa
02.2007 - 09.2009
- Developed and implemented tailored sales strategies to enhance client engagement and satisfaction.
- Collaborated with cross-functional teams to streamline account management processes and improve service delivery.
- Facilitated contract negotiations, ensuring mutually beneficial terms and compliance with company policies.
- Monitored budget allocations for client accounts, optimizing resource utilization to support sales goals.
- Prepared performance reports to assess account health and identify opportunities for growth.
- Built and maintained strong client relationships through proactive communication and personalized support.
- Trained new team members on account management best practices to foster a knowledgeable workforce.
Commercial Manager
Pep Boys
Quakertown, PA
01.2001 - 10.2008
- Developed comprehensive sales strategies that aligned with company goals and market demands.
- Implemented budget oversight practices to ensure financial accountability and resource allocation.
- Negotiated contracts with suppliers, securing favorable terms and enhancing profit margins.
- Conducted market analysis to identify opportunities for growth and potential risks.
- Managed cross-department collaboration to streamline operations and improve service delivery.
- Trained and mentored team members, fostering a culture of continuous improvement and professional growth.
Assistant Manager
AutoZone
Allentown, PA
06.2000 - 10.2003
- ACollaborated with stakeholders to identify customer needs and enhance service delivery.
- Maintained compliance with safety regulations, ensuring a secure shopping environment for customers.
- Supported budget oversight by monitoring expenses and identifying cost-saving opportunities.
- Facilitated customer engagement initiatives that increased repeat business and customer loyalty.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Managed store supply orders to maintain optimal inventory levels and reduce shortages.
- Encouraged team collaboration through team-building activities and shared goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Nursing
Allentown Business School
Allentown, PA06.2002
High School Diploma - Nursing
Graham Windom
Yonkers, NY06.2000
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Tenant relations
- Staff management
- Leasing and sales
- Property management expertise
- Preparing property agreements
- Grounds maintenance
- Property accountability
Timeline
Property Manager
Poor Richards Historic Hereford Inn
08.2023 - 04.2025
Housekeeper
Bris Best Cleaning
03.2017 - 03.2022
Housekeeper
Bear Creek Ski Resort
01.2016 - 12.2017
Account Manager
Aaron's Sales and Lease
02.2007 - 09.2009
Commercial Manager
Pep Boys
01.2001 - 10.2008
Assistant Manager
AutoZone
06.2000 - 10.2003
Nursing
Allentown Business School
High School Diploma - Nursing
Graham Windom