Sabrina Flowers
Dunbar
Summary
Results-driven Property Manager with over four years of experience in multi-family property management. Skilled in financial budgeting, conflict resolution, and maintenance scheduling, leading to significant improvements in tenant satisfaction and operational efficiency.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
8
8
years of professional experience
Work History
Property Manager
Riverview Towers Assoicates
1 Kanawha Terrace, St Albans, WV 25177
04.2022 - Current
- Coordinated property maintenance schedules and vendor services to ensure optimal building conditions.
- Managed tenant relations by addressing inquiries and resolving conflicts efficiently.
- Implemented leasing strategies that increased occupancy rates and tenant satisfaction.
- Developed and maintained budgets for property operations, ensuring cost-effectiveness and financial accuracy.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
Assistant Property Manager
Ten South Management
Charleston, WV
12.2017 - 03.2022
- Managed tenant relations, resolving issues and enhancing satisfaction through effective communication.
- Coordinated maintenance requests, ensuring timely responses to improve property conditions.
- Assisted in lease administration, processing documents accurately to maintain compliance with regulations.
- Developed and implemented operational procedures, streamlining workflows for increased efficiency.
- Analyzed occupancy trends and market data to inform strategic decision-making for leasing strategies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Attended staff meetings and took extensive notes to share with property manager.
Education
Associate of Science - Medical Assistant
WV Junior College
Charleston WV10-2010
High School Diploma -
Scott High
Madison WV05-2008
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Maintenance coordination
- Fair housing compliance
- Work order monitoring
- Eviction notices
- Unit vacancies
Timeline
Property Manager
Riverview Towers Assoicates
04.2022 - Current
Assistant Property Manager
Ten South Management
12.2017 - 03.2022
Associate of Science - Medical Assistant
WV Junior College
High School Diploma -
Scott High