Sabrina Guiendon
North Brunswick
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Alliance Orthopedics
03.2024 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Lead Office Administrator
McNICHOLS
03.2019 - 09.2022
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Education
High School Diploma -
Rainier High School
Rainier, ORSkills
- Billing statement processing
- Administrative supervision
- Healthcare operations
- HIPAA protocol adherence
- Healthcare documentation
- Medical record requests
- Patient confidentiality
- Patient registration
- Filing and recordkeeping
- Payment arrangements & negotiation
- Scheduling
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Developed improved tracking and assessment system to increase patient care standards.
Timeline
Patient Care Coordinator
Alliance Orthopedics
03.2024 - Current
Lead Office Administrator
McNICHOLS
03.2019 - 09.2022
High School Diploma -
Rainier High School
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