Sade' Reynolds
Fairfield,CA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to nursing. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Arora Group
07.2022 - Current
Certified Pharmacy Technician
Kroger
08.2018 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Supervisor
Chick-fil-A
07.2013 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collected, arranged, and input information into database system.
Education
Associate of Science - Chemistry
Georgia Perimeter College
Decatur, GA05.2015
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2010
Skills
- Drug Storage Procedures
- Updating Medication Histories
- HIPAA
- Pharmacy and Customer Records Management
- Problem-Solving Skills
- Data Analytics
- [Software] Experience
- Goal-Oriented
- Telephone Etiquette
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- BLS/CPR certification
Volunteer
- Feeding the homeless
- Babysitting nieces and nephews
- KeySpouse Program
- Teacher for ages newborn to 3 years old. Helping them learn Jesus.
- Dekalb Medical Hospital in the outpatient surgery area.
- Taught kids ages 10 years old to 18 years old in Pathfinder. Helping learn who Jesus Christ is.
- Watched my brother-in-law with cerebral palsy.
Timeline
Certified Pharmacy Technician
Arora Group
07.2022 - Current
Certified Pharmacy Technician
Kroger
08.2018 - 11.2021
Supervisor
Chick-fil-A
07.2013 - 08.2018
Associate of Science - Chemistry
Georgia Perimeter College
High School Diploma -
Cedar Grove High School
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