Sadie Cushwa
Quinter,KS
Summary
Dynamic professional with extensive experience in guest service management and event coordination, dedicated to delivering exceptional experiences. Proven ability to leverage strong organizational skills to streamline operations and enhance guest satisfaction. Recognized for effective communication and adept problem-solving capabilities in fast-paced environments, ensuring seamless execution of events and services. Committed to fostering positive relationships and creating memorable moments for guests.
Overview
15
15
years of professional experience
Work History
Catering Coordinator
Texas Style BBQ & Cafe
Quinter, KS
04.2024 - Current
- Coordinated event logistics, ensuring seamless execution of catering services for diverse clientele.
- Developed and maintained client relationships, enhancing customer satisfaction and repeat business.
- Managed inventory levels, optimizing supply usage to reduce waste and improve cost efficiency.
- Collaborated with culinary team to create customized menus tailored to client preferences and dietary needs.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Strengthened vendor relationships, negotiating competitive pricing for ingredients and supplies.
- Maintained meticulous records of all events, including client feedback, to inform future improvements.
Kitchen Manager
Mitten's
Oakley, KS
02.2025 - 02.2026
- Supervised kitchen staff, ensuring adherence to safety and sanitation protocols.
- Managed inventory levels, optimizing stock usage to reduce waste.
- Developed and implemented training programs for new kitchen personnel.
- Streamlined food preparation processes, enhancing efficiency and service speed.
- Analyzed menu performance, recommending adjustments based on seasonal ingredients and customer preferences.
- Coordinated with suppliers to secure high-quality ingredients at competitive prices.
- Led team meetings to discuss operational improvements and address challenges proactively.
- Monitored kitchen operations, ensuring compliance with health regulations and quality standards.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Store Associate
Aqua Pump
Gove, KS
05.2023 - 06.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Operated point-of-sale systems efficiently, enhancing customer checkout experience.
- Maintained store cleanliness and organization, contributing to a welcoming environment for customers.
- Collaborated with team members to optimize product displays, increasing visibility and accessibility of merchandise.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Monitored product expiration dates and implemented rotation processes to minimize waste.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
Executive Sous Chef
Center Pivot
Quinter, KS
04.2019 - 07.2022
- Supervised daily kitchen operations, ensuring quality and consistency in food preparation.
- Developed and implemented seasonal menus, enhancing guest satisfaction and dining experience.
- Trained and mentored junior kitchen staff, fostering skill development and teamwork.
- Managed inventory control procedures, reducing waste and optimizing ingredient usage.
- Collaborated with front-of-house team to ensure seamless service during high-volume hours.
- Conducted regular kitchen inspections, maintaining compliance with health and safety regulations.
- Created standardized recipes to improve efficiency and maintain culinary standards across all dishes.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Managed inventory control, reducing food waste and optimizing budget allocation.
- Promoted teamwork among kitchen staff, fostering a positive work environment that encouraged creativity and collaboration.
- Collaborated with Executive Chef to design seasonal menus that showcased diverse flavors and techniques.
- Maintained high standards of food presentation by supervising plating techniques during service hours.
- Mentored junior chefs and provided constructive feedback for professional growth.
- Balanced labor costs by effectively scheduling kitchen staff according to business needs.
- Established strong relationships with local vendors, ensuring the use of fresh, high-quality ingredients.
- Conducted regular equipment maintenance checks to prevent malfunctions or downtime during peak service hours.
Chef
Smokey Hill Hunting Lodge
Gove, KS
09.2018 - 02.2019
- Developed seasonal menus utilizing local ingredients to enhance dining experiences.
- Supervised kitchen staff, ensuring adherence to food safety and quality standards.
- Streamlined food preparation processes, reducing waste and improving efficiency.
- Trained new chefs on culinary techniques and operational procedures.
- Managed inventory levels, optimizing ordering processes for cost-effectiveness.
- Collaborated with management to plan special event catering services.
- Innovated recipes that increased customer satisfaction and expanded clientele base.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Curated wine pairing list that complemented menu offerings, enhancing overall dining experience.
Material management Supervisor
USAF
Spangdahlem, AB, AE
10.2010 - 11.2013
- I worked as Material management Supervisor, Customer service representative, warehouse manager. Administrative task for weekly meetings. I used Microsoft office and Windows 2008.
Education
Master of Science - Social Psychology
University of Phoenix
Tempe, AZ05-2009
Bachelor of Arts - Cooking/Baking& Hospitality
Le Cordon Bleu
St. Charles, MO06-2015
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Menu coordination
- Food safety
- Sanitation procedures
- Client relationship management
- Quality assurance
- Dietary restriction compliance
- Multitasking
- Problem-solving abilities
- Collaboration and teamwork
- Reliable and responsible
- Attention to detail
Timeline
Kitchen Manager
Mitten's
02.2025 - 02.2026
Catering Coordinator
Texas Style BBQ & Cafe
04.2024 - Current
Store Associate
Aqua Pump
05.2023 - 06.2024
Executive Sous Chef
Center Pivot
04.2019 - 07.2022
Chef
Smokey Hill Hunting Lodge
09.2018 - 02.2019
Material management Supervisor
USAF
10.2010 - 11.2013
Master of Science - Social Psychology
University of Phoenix
Bachelor of Arts - Cooking/Baking& Hospitality
Le Cordon Bleu
ADDITIONAL QUALIFICATIONS
Retired Military, Volunteer's at ASPCA and at community church