Sadik ILTER
Brooklyn,NY
Summary
Dynamic Server Manager with a proven track record at Cafe Gossip, excelling in team training and restaurant operations. Known for enhancing customer satisfaction through personalized service and effective crew coordination. Skilled in upselling and cash management, fostering strong relationships that drive repeat business and elevate dining experiences.
Overview
19
19
years of professional experience
Work History
Server Manager
Cafe Gossip
04.2020 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
SERVER
Rocca Restaurant
02.2016 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
SERVER
Le Pain Quotidian
05.2013 - 02.2016
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
SERVER
Taci's Beyti
01.2007 - 02.2013
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
COLLEGE GRADUATE - ELECTRONICS ENGINEERING
BLACKSEA TECHNICH UNIVERSITY
TRABZON TURKEY06-1993
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Disaster recovery
- Server virtualization
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Limited Working
Timeline
Server Manager
Cafe Gossip
04.2020 - 07.2025
SERVER
Rocca Restaurant
02.2016 - 03.2020
SERVER
Le Pain Quotidian
05.2013 - 02.2016
SERVER
Taci's Beyti
01.2007 - 02.2013
COLLEGE GRADUATE - ELECTRONICS ENGINEERING
BLACKSEA TECHNICH UNIVERSITY
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