SAGE TERRILL
Seattle,WA
Summary
Dedicated customer service specialist in the high-end service industry for 10+ years. Committed to exceeding industry standards in the guest experience while providing above-average product. Results driven, reliable and energetic team player who is eager to expand my skills in F&B as well as business management. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Thomas Street Warehouse
Seattle, WA
08.2024 - 01.2026
- Oversaw inventory management using modern tracking systems.
- Implemented process improvements to enhance workflow efficiency.
- Developed training programs for new team members and ongoing staff development.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Met business targets with streamlined operations strategies.
- Enhanced team engagement and performance with daily updates and informational meetings.
General Manager
The Woods, Burgess/Hall
Seattle, WA
04.2024 - 08.2024
- Managed all aspects of daily business operations, including budgeting, staffing, training, scheduling, inventory control, and providing exceptional customer service.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Managed relationships with suppliers to ensure timely delivery of products.
- Planned and implemented special promotional events and offerings to boost customer retention and profits.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
General Manager
Gemini Room, Burgess/Hall
Seattle, WA
02.2023 - 04.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated maintenance and repair of food service equipment.
- Trained new employees on restaurant policies, procedures, and customer service standards.
Manager/Bartender
Oddfellows Cafe & Bar, Burgess/Hall
Seattle, WA
06.2022 - 02.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented process improvements, resulting in an increase in operational efficiency, and high-quality product.
- Trained staff on cocktail preparation and customer service standards.
- Collaborated with kitchen staff to coordinate food and drink service seamlessly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
District Manager
Amazon-Gourmondo Catering
Seattle, WA
06.2020 - 08.2022
- Oversees operations for 13 locations throughout downtown Seattle region, developing top talent and best practices within a performance-oriented culture.
- Implementation of merchandising, brand exposure and product availability.
- Performs market research to maintain knowledge of competition and industry challenges.
- Cultivates positive rapport with associates and team leadership.
- Performs financial management and payroll activities.
- Onboarding, training and ongoing development of staff and management team
Operations Manager
Amazon- Gourmondo Catering
Seattle, WA
02.2019 - 06.2020
- Measured and reviewed performance via KPIs and metrics, including customer retention, service quality and employee satisfaction.
- Produced SOPs to document procedures and optimize productivity.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on approaching changing customer needs and expectations throughout the COVID-19 pandemic, by providing suitable and timely solutions.
- Recruitment, onboarding and training of staff
Cafe Manager
Amazon-Compass Group
Seattle, WA
05.2016 - 02.2019
- Worked with Operations Manager & Culinary Director to collaborate on future implementations that increased sales and operational efficiency.
- Consistently maintained high levels of organization, inventory management, staff development/skill and customer service.
Bartender/Server
JOEY Restaurant Group
Seattle, WA
08.2015 - 05.2016
- Maintained high quality & fast paced service in fine dining environment.
- Continuous training and extensive knowledge on ingredients & menu
- Daily cash handling, inventory management and sales reporting/projections
Education
Associate of Arts - General Studies
Yakima Valley College
Yakima06-2012
Skills
- Operations oversight
- Recruitment, onboarding & training
- Vendor management & client relationships
- Complex conflict resolution
- Proficient in Microsoft & Google suites
- Inventory control & budget management
- Event management & promotion
- Profit and loss accountability
- Cross-functional team development & management
- Team leadership
Timeline
Assistant General Manager
Thomas Street Warehouse
08.2024 - 01.2026
General Manager
The Woods, Burgess/Hall
04.2024 - 08.2024
General Manager
Gemini Room, Burgess/Hall
02.2023 - 04.2024
Manager/Bartender
Oddfellows Cafe & Bar, Burgess/Hall
06.2022 - 02.2023
District Manager
Amazon-Gourmondo Catering
06.2020 - 08.2022
Operations Manager
Amazon- Gourmondo Catering
02.2019 - 06.2020
Cafe Manager
Amazon-Compass Group
05.2016 - 02.2019
Bartender/Server
JOEY Restaurant Group
08.2015 - 05.2016
Associate of Arts - General Studies
Yakima Valley College