Sahibjot Singh
Surrey,BC
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
1
1
Certification
Work History
Concierge
Crystal lodge
Whistler
01 2023 - 12 2024
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Provided accurate information regarding local attractions, restaurants and activities.
Education
Alexander College
12.2025
Skills
- Administrative support
- Policy and procedure adherence
- Guest experiences
- Team Supervision
- Accommodations
- Reporting capabilities
- Guest services
- Reservations management
- Telephone etiquette
- Guest accommodations
- Bookkeeping
- Brand success
- Quality assurance
Certification
- Security Guard licen
- Class 5 license
Timeline
Concierge
Crystal lodge
01 2023 - 12 2024
Alexander College