Dedicated concierge professional with proven expertise in:
High EQ - Professional & Extremely Disciplined & Organized
• Prospecting & Communication Skills - Active Listener & Leader
• Fosters and promotes a positive work culture
• Fast Learner - Confident - Creative - Efficient
• Hard working & Proactive - Solutions-Focused & Goal-Driven
• Flexible Availability and Weekend/Holiday Availability
Overview
6
6
years of professional experience
Work History
Concierge
The Katy Victory Park
Dallas, TX
06.2020 - 02.2026
Provided exceptional customer service by assist residents, guests, vendors or employees with hospitality services to provide an elevated 5-star experience
Using LUXER ONE software to manage residents packages/Lockers.
Efficiently knowledge using RealPage, navigating through residents portal managed residents phone numbers, getting access about how I should direct their deliveries.
Facilitate dry cleaning,
Monitor anyone who enters the community with the the appropriate protocol.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Assisted with luggage handling, valet services and concierge services.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Managed scheduling of appointments and services, optimizing staff utilization and client satisfaction.
Developed strong relationships with clients, enhancing loyalty and repeat business opportunities.