Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salama Awadh

Richardson,TX

Summary

Dedicated concierge professional with proven expertise in:

  • High EQ - Professional & Extremely Disciplined & Organized
    • Prospecting & Communication Skills - Active Listener & Leader
    • Fosters and promotes a positive work culture
    • Fast Learner - Confident - Creative - Efficient
    • Hard working & Proactive - Solutions-Focused & Goal-Driven
    • Flexible Availability and Weekend/Holiday Availability

Overview

6
6
years of professional experience

Work History

Concierge

The Katy Victory Park
Dallas, TX
06.2020 - 02.2026
  • Provided exceptional customer service by assist residents, guests, vendors or employees with hospitality services to provide an elevated 5-star experience
  • Using LUXER ONE software to manage residents packages/Lockers.
  • Efficiently knowledge using RealPage, navigating through residents portal managed residents phone numbers, getting access about how I should direct their deliveries.
  • Facilitate dry cleaning,
  • Monitor anyone who enters the community with the the appropriate protocol.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Assisted with luggage handling, valet services and concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Managed scheduling of appointments and services, optimizing staff utilization and client satisfaction.
  • Developed strong relationships with clients, enhancing loyalty and repeat business opportunities.

Education

Bachelor of Science - Healthcare Administration

Sam Houston State University
Huntsville, TX
12-2024

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Telephone etiquette

Languages

English
Full Professional
Swahili
Full Professional

Timeline

Concierge

The Katy Victory Park
06.2020 - 02.2026

Bachelor of Science - Healthcare Administration

Sam Houston State University