Saleena Anderson
Modesto
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Doctors Medical Center
Modesto
04.2023 - Current
- Greeting incoming patients, accurately collecting and inputting their demographic and insurance information into the electronic medical record system (EMR).
- Collecting co-pays or deductibles, ensuring all paperwork is done in a timely manner while working in a fast paced environment as the first point of contact for patients arriving to the hospital.
- Ensuring all necessary forms, including consents and medical releases are completed and signed.
- Communicating with medical staff, patients, and family members regarding registration details and billing information.
CNA Student
First Lady Permanente
Turlock
06.2025 - 08.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments at all times.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Answered call lights promptly to assess needs of patients.
911 Dispatcher
Sacramento Regional Fire/EMS Communications Center
Sacramento
04.2022 - 05.2024
- Interviewed callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from first responders.
- Used Computer Aided Dispatch (CAD) software to tract and maintain case incident numbers and logs.
- Received, triaged, and dispatched approximately 200 calls a day, ranging from 100-600 calls depending on the day.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
CNA -
First Lady Permanente
Turlock08.2025
AA-T - Studio Arts
Modesto Junior College
Modesto12.2021
AA - Business Administration
Modesto Junior College
Modesto05.2020
Skills
- Patient care and support
- Medical records management
- Emergency response coordination
- Communication skills
- Software proficiency
- Stress management
- Customer service excellence
- Electronic medical records expertise
- Data entry accuracy
- Critical thinking and analysis
Languages
English
Languages
English
Professional
References
References available upon request.
Timeline
CNA Student
First Lady Permanente
06.2025 - 08.2025
Patient Access Representative
Doctors Medical Center
04.2023 - Current
911 Dispatcher
Sacramento Regional Fire/EMS Communications Center
04.2022 - 05.2024
CNA -
First Lady Permanente
AA-T - Studio Arts
Modesto Junior College
AA - Business Administration
Modesto Junior College
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