Summary
Overview
Work History
Education
Skills
Timeline
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Sam Stone

Atlantic City,NJ

Summary

I currently work in Guest Services for a waterpark in Atlantic City where on a daily I am

  • Helping guests with any issue they might have
  • Handling cash transactions
  • Making sure the guest is satisfied with there purchase before they enter the establishment

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Island Waterpark
07.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Lifeguard

Vassir Pool Management
05.2019 - 06.2023
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Routinely completed safety update training and ensured all patrons followed safety rules.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained neat and clean pool area and clean water at all times.
  • Kept watch over swimmers to ensure fast response when distress situations arose.
  • Cleaned, brushed and vacuumed pool 2 times per day.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Logged twice an hour chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Conducted routine inspections of pool and removed any obstacles that could impede line of sight, including trash, toys and tree debris .

Education

Associate of Arts - Counseling Psychology

Atlantic Cape Community College
Mays Landing, NJ

High School Diploma -

Egg Harbor Township High School
Egg Harbor, NJ
06.2020

Skills

  • Customer service
  • Guest accommodations
  • Financial transactions
  • Flexible schedule
  • Payment processing
  • Product sales
  • Basic accounting
  • Reservation processing
  • Data inputting

Timeline

Guest Service Representative

Island Waterpark
07.2023 - Current

Lifeguard

Vassir Pool Management
05.2019 - 06.2023

Associate of Arts - Counseling Psychology

Atlantic Cape Community College

High School Diploma -

Egg Harbor Township High School

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