Sam Stone
Atlantic City,NJ
Summary
I currently work in Guest Services for a waterpark in Atlantic City where on a daily I am
- Helping guests with any issue they might have
- Handling cash transactions
- Making sure the guest is satisfied with there purchase before they enter the establishment
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Island Waterpark
07.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Lifeguard
Vassir Pool Management
05.2019 - 06.2023
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Routinely completed safety update training and ensured all patrons followed safety rules.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained neat and clean pool area and clean water at all times.
- Kept watch over swimmers to ensure fast response when distress situations arose.
- Cleaned, brushed and vacuumed pool 2 times per day.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons to immediate storm conditions by directing them to exit water immediately.
- Logged twice an hour chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Conducted routine inspections of pool and removed any obstacles that could impede line of sight, including trash, toys and tree debris .
Education
Associate of Arts - Counseling Psychology
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2020
Skills
- Customer service
- Guest accommodations
- Financial transactions
- Flexible schedule
- Payment processing
- Product sales
- Basic accounting
- Reservation processing
- Data inputting
Timeline
Guest Service Representative
Island Waterpark
07.2023 - Current
Lifeguard
Vassir Pool Management
05.2019 - 06.2023
Associate of Arts - Counseling Psychology
Atlantic Cape Community College
High School Diploma -
Egg Harbor Township High School