SAMA SULIMAN
Los Angeles,CA
Summary
Courteous Pre-Medical candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving outcomes. Strong commitment to exemplary customer service and maximizing safety and satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
UCLA Residential Life
07.2022 - Current
- Scheduled and assigned daily work and activities for team members.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Built talented team through hiring and training new associates.
Front Desk Agent
UCLA Residential Life
03.2022 - 07.2022
- Greeted incoming guests warmly, issued room keys and shared information on policies
- Answered telephones and greeted visitors to assist, answer questions and direct
- Collaborated with internal team to prioritize and complete guest check-in and check-out
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Input customer data into reservation systems and updated to reflect room changes
Front & Back Of House Team Member
Raising Cane's
06.2021 - 08.2021
- Greeted customers promptly and responded to questions
- Wiped down counters to remove debris and maintain cleanliness
- Processed customer payments quickly and returned exact change and receipts
- Kept store operations efficient and tasks current by carrying out daily store opening, closing, and shift change actions in full
- Resolved customer complaints and deescalated worsening concerns
- Filled beverages and delivered food to customers
- Cross-trained in working the kitchen and the front or house roles in order to provide skilled backup for my team members.
Front Of House Team Member
Chick Fill A
07.2020 - 06.2021
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Replenished supplies and organized food preparation stations to maximize productivity
- Took to-go phone orders from guests following outlined procedures
- Bussed tables between courses, loading and unloading trays to expedite service
- Analyzed operational waste and established procedures to alleviate problems.
Education
Bachelor of Science - Biology, Pre Medical
University of California - Los
Angeles, Los Angeles, CA06.2025
High School Diploma - Biology
Da Vinci Science
Hawthorne, CA06.2021
Skills
- Problem Solving
- Teamwork & Collaboration
- Trilingual (English, Arabic, Spanish)
- Service Prioritization
- Customer Service
- Reliable & Trustworthy
Activities & Honors
- National Honor Society Member
- Youth & Government Board Member
- Breast Cancer Research Intern
- Hospital Volunteer
- Summer Camp Counselor/ Coordinator
Timeline
Front Desk Supervisor
UCLA Residential Life
07.2022 - Current
Front Desk Agent
UCLA Residential Life
03.2022 - 07.2022
Front & Back Of House Team Member
Raising Cane's
06.2021 - 08.2021
Front Of House Team Member
Chick Fill A
07.2020 - 06.2021
Bachelor of Science - Biology, Pre Medical
University of California - Los
High School Diploma - Biology
Da Vinci Science
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