Samantha Anderson
ASO
Mammoth Lakes,CA
12
years of professional experience
Excelling in customer service and team leadership. Expert in inventory management and staff training, driving operational efficiency and enhancing guest experiences. Highly reliable and a strong multitasker, I consistently implement strategies that boost revenue and service quality.Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven to create memorable guest experiences and maintain well-organized bar area.
Work History
Manager
2 Years 7 Months- Supervised daily store operations, ensuring smooth opening, closing, and customer service processes.
- Scheduled staff shifts to maintain coverage, productivity, and labor compliance.
- Resolved customer concerns promptly, protecting service quality and store reputation.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
3 Years 8 Months- Directed daily operations, aligning workflows with organizational priorities and service.
- Implemented procedure updates to strengthen compliance with internal policies and regulatory requirements.
- Trained bartenders and support staff on cocktail preparation, service standards, and POS procedures.
- Managed inventory ordering, stock rotation, and supplier coordination to prevent shortages and waste.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant GM
5 Years- Supervised daily operations, ensuring consistent guest service and team accountability across shifts.
- Coordinated labor scheduling, balancing staffing needs with sales forecasts and coverage demands.
- Monitored inventory levels, ordered supplies, and reduced waste through tighter stock controls.
- Trained staff on service standards, POS procedures.
- Monitored beverage costs, reduced waste, and adjusted ordering.
- Developed promotional drink menus and special events to support revenue growth and guest engagement.
- Supervised front-of-house and back-of-house teams to support consistent workflow execution.
Education
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Timeline
Manager
ASO
03.2024 - CurrentRead More
Assistant Manager
Lakanuki
07.2020 - 03.2024Read More
Assistant GM
Outlaw
06.2014 - 06.2019Read More
Cerro Coso Community College
Read More