Samantha Blum
Cincinnati,OH
Summary
Efficient Mortgage Processor with extensive knowledge of loan origination and closing procedures. Proficient in compliance regulations and financial principles, leveraging strong computer skills to maximize productivity. Consistently achieve high levels of accuracy and quality within tight deadlines, ensuring exceptional customer satisfaction. Proven track record of implementing streamlined processing systems and fostering improved client relationships.
Overview
17
17
years of professional experience
Work History
Mortgage Processor / Jr. Underwriter
General Electric Credit Union
Cincinnati, OH
06.2024 - Current
- Reviewed and analyzed loan applications for completeness and accuracy.
- Calculated debt-to-income ratios to ensure compliance with industry standards.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Issued clear written conditions for approval of mortgage loans.
- Determined loan eligibility and approved or rejected applications.
Assistant Customer Service Manager
Kroger
Cin, OH
11.2007 - 06.2016
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Performed daily bookkeeping and balancing.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
School of Creative And Performing Arts
Cincinnati, OH06-2006
Skills
- Loan processing expertise
- Financial document review
- Reviewing financial paperwork
- Legal Compliance
- Credit evaluation
References
References available upon request.
Timeline
Mortgage Processor / Jr. Underwriter
General Electric Credit Union
06.2024 - Current
Assistant Customer Service Manager
Kroger
11.2007 - 06.2016
High School Diploma -
School of Creative And Performing Arts
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