Samantha Carter
St. Petersburg,FL
Summary
Dynamic Property Manager with a proven track record at Watts & Mills Manor, enhancing occupancy rates and implementing efficient systems that improved response times. Skilled in customer relationship management and team leadership, I excel in driving results and fostering positive tenant experiences while maintaining meticulous financial records.
Driven and customer-focused Sales Specialist with over 5 years of experience in appliance sales, delivering top-tier customer service, and consistently exceeding sales targets. Skilled in building relationships, product demonstrations, upselling, and problem-solving in fast-paced retail environments. Proven track record of increasing revenue and improving customer satisfaction at Lowe's.
Overview
8
8
years of professional experience
Work History
Property Manager
Watts & Mills Manor
Saint Petersburg, FL
07.2021 - Current
- Manage daily operations of an 11-unit residential property, maintaining a consistent occupancy rate at maximum.
- Implemented an online rent payment and maintenance request system, improving response time by 40%.
- Conduct leasing tours, process applications, and ensure full compliance with Fair Housing regulations.
- Oversee contracts, maintenance scheduling, and unit turnovers.
- Coordinated maintenance requests and ensured timely completion.
- Conducted property inspections and maintained compliance with regulations.
- Maintained financial records and prepared monthly budget reports.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Appliance Sales Specialist
Lowes Home Improvment
Saint Petersburg, FL
05.2017 - 04.2022
- Consult with customers to understand appliance needs, and recommend products, resulting in a 20% increase in customer satisfaction scores.
- Maintain expert-level knowledge of major appliance brands, including Samsung, Whirlpool, LG, and GE.
- Drive sales through proactive upselling and cross-selling, consistently ranking in the top 10% of store associates for monthly sales.
- Partnered with installation and delivery teams to ensure seamless post-sale service.
- Train new team members on product knowledge and sales techniques.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
Education
Associate of Science - Business Administration
Indiana Institute of Technology
Fort Wayne, INSkills
- Property management
- Multi-family property management
- Customer relationship management
- Team leadership
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Training and development
Timeline
Property Manager
Watts & Mills Manor
07.2021 - Current
Appliance Sales Specialist
Lowes Home Improvment
05.2017 - 04.2022
Associate of Science - Business Administration
Indiana Institute of Technology
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