Hi, I’m
Samantha Castillo
Gridley,CA
Summary
Proven leader with a track record of enhancing customer satisfaction at KC Bar through expert bar management and exceptional staff training. Skilled in mixology and health codes compliance, I excel in creating safe, welcoming environments for patrons. Demonstrated ability to build strong customer relationships, significantly improving repeat business.
Overview
18
years of professional experience
Work History
KC Bar
Bar Manager
10.2011 - Current
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Continental Athletic Supply
Quality Control Inspector
02.2010 - 08.2015
Job overview
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Forever 21
Sales Associate
07.2008 - 09.2009
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Banannza Inn
Hotel Housekeeper
03.2007 - 12.2007
Job overview
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Quiznos Subs
Food Service Worker
04.2006 - 12.2006
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Biggs High SchoolBiggs, CA
High School Diploma
2007
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Health codes compliance
- Customer Relationship Building
- Inventory Control
- Outgoing Personality
- Safety awareness
- Mixology expertise
Timeline
Bar Manager
KC Bar
10.2011 - Current
Quality Control Inspector
Continental Athletic Supply
02.2010 - 08.2015
Sales Associate
Forever 21
07.2008 - 09.2009
Hotel Housekeeper
Banannza Inn
03.2007 - 12.2007
Food Service Worker
Quiznos Subs
04.2006 - 12.2006
Biggs High School
High School Diploma
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