Samantha DeSena
Ozone Park
Summary
Results-driven sales consultant with proven expertise in customer relationship management and sales strategy development. Committed to enhancing client engagement and driving revenue growth through effective communication and data analysis.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Sysco
Ozone Park
03.2024 - Current
- Guided clients in identifying needs and preferences during product selection, enhancing customer satisfaction.
- Engaged customers through active listening and effective communication techniques.
- Cultivated and strengthened client relationships, contributing to increased sales revenue.
- Identified areas of improvement within existing processes and procedures.
- Developed key customer relationships to increase sales.
- Identified customer needs and tailored offerings, driving profitability and revenue growth.
Manager
Crossbay Diner
Howard Beach
01.2017 - 03.2024
- Supervised daily operations, enhancing service flow and customer satisfaction.
- Trained staff on menu items and customer service standards, improving team performance and guest experience.
- Managed inventory levels and ordered supplies.
- Coordinated staff schedules, optimizing coverage during peak hours to meet customer demand.
- Entered timesheets to ensure accurate and timely payroll processing
Server
Crossbay Diner
Howard Beach
11.2012 - 01.2017
- Delivered exceptional customer service in fast-paced diner environment, enhancing guest satisfaction.
- Provided attentive customer service during peak hours, improving overall dining experience.
- Managed food and beverage orders with precision, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Processed payments and handled cash register transactions smoothly.
- Trained new servers on restaurant procedures and service standards.
Education
Bachelor of Science - NURSING
Molloy College
Rockville Centre, NY05-2018
Associate of Science - NURSING
Nassau Community College
Garden City, NY08-2012
Skills
- Sales strategy
- Product knowledge
- Customer relationship management
- Client engagement
- Sales techniques
- Effective communication
- Leadership skills
- Works Well With Others
Timeline
Sales Consultant
Sysco
03.2024 - Current
Manager
Crossbay Diner
01.2017 - 03.2024
Server
Crossbay Diner
11.2012 - 01.2017
Bachelor of Science - NURSING
Molloy College
Associate of Science - NURSING
Nassau Community College