Samantha Disterheft
Eau Claire,MI
Summary
Dynamic and customer-focused professional with extensive experience at Citgo Gas Station, excelling in cash handling and customer relationship management. Proven ability to enhance customer satisfaction through personalized service and effective upselling techniques. Adept at training new employees and maintaining high standards of cleanliness and compliance in fast-paced environments.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
10
10
years of professional experience
Work History
Cashier
Citgo Gas Station
Eau Claire, Michigan
06.2022 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Open and/or Close Store
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Welcomed customers, offering assistance to help find store items.
Deli Clerk
Harding's Friendly Market
Berrien Springs, Michigan
04.2015 - 09.2017
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Inspected labels on deli products to verify accuracy of pricing.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Informed customers of deli specials to increase profits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained cleanliness of the deli area and equipment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Adhered to health regulations regarding food handling and sanitation standards.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Greeted customers in a friendly and professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Education
GED -
Eau Claire Jr Sr High School
Eau Claire, Michigan05-2001
Skills
- Point-of-sale operation
- Cash handling
- Customer relationship management
- Sales promotion
- Training new employees
- Store opening procedures
- Food safety compliance
- Communication skills
- Attention to detail
- Time management
- Order fulfillment
- Product knowledge
- Customer relations
- Customer assistance
- POS system operations
- Cash management
- Merchandise restocking
- Work ethic and integrity
- Cash drawer balancing
- Inventory control
- Reliability and punctuality
- Basic math
- Patience and empathy
- Professionalism and courtesy
- Point of sale operation
- Cash register systems
- Currency counting
- Inventory restocking
- POS systems
- Upselling techniques
- Refunds and exchanges
- ID verification
- Customer service
- Cleaning and sanitizing
- Training and onboarding
- Money handling
- Complex Problem-solving
Timeline
Cashier
Citgo Gas Station
06.2022 - Current
Deli Clerk
Harding's Friendly Market
04.2015 - 09.2017
GED -
Eau Claire Jr Sr High School