Samantha Esponda
Brooklyn,NY
Summary
Driven and energetic Front End Manager bringing many years of expertise in personnel training and development. Proven history of applying strong relationship building, decision making, and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.
Overview
5
5
years of professional experience
Work History
Front End Manager
Bogopa corp
Brooklyn, New York
05.2020 - 01.2024
- Developed and implemented strategies to improve customer service in the supermarket.
- Monitored inventory levels and ordered new stock when necessary.
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Ensured compliance with all health codes and safety regulations within the store.
- Coordinated promotional activities such as sales events, product launches, and special offers.
- Prepared monthly financial reports for senior management review.
- Analyzed sales data to identify areas of improvement and devise corrective measures.
- Created weekly work schedules for employees based on customer traffic patterns.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Provided training to new employees on company policies, procedures, and job duties.
- Resolved customer complaints promptly in a professional manner.
- Maintained organized records of employee attendance, vacation time, sick days.
- Reviewed vendors' contracts for pricing accuracy and delivery terms compliance.
- Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
- Conducted regular audits of cash registers to detect any discrepancies in sales figures.
- Managed schedules, customer service, and project planning.
- Responded to customer concerns and conveyed details about results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Supervised daily operations of uniform department, ensuring compliance with company policies and procedures.
Customer Service Representative
Payomatic Check Cashing
The Bronx, New York
01.2019 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
- Processed deposits, withdrawals, check cashing, and loan payments in a timely manner.
- Ensured compliance with banking regulations regarding check cashing procedures.
- Assisted customers with account inquiries and transactions, including deposits, withdrawals, transfers, loan payments and check cashing.
- Processed check cashing requests within established limits.
- Verified customer's identification for check cashing services.
- Ensured proper handling of sensitive documents such as credit applications, check cashing forms, and other paperwork.
Education
High School Diploma -
Grand Street Campus
Brooklyn, New York06-2010
Some College (No Degree) - Medical Assistant
Mildred Elley
New York, NYSkills
- Employee development and training
- Performance improvements
- Operations management
- Budget control
- Staff management
- Business administration
Timeline
Front End Manager
Bogopa corp
05.2020 - 01.2024
Customer Service Representative
Payomatic Check Cashing
01.2019 - 04.2020
High School Diploma -
Grand Street Campus
Some College (No Degree) - Medical Assistant
Mildred Elley