Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Fussell

Miami,FL

Summary

Accomplished Maitre'D and Lead Hostess, adept in guest relations and reservation management, enhanced customer satisfaction through exceptional communication and efficient seating arrangements. Skilled in staff training and performance improvement, ensuring seamless service flow. Demonstrates leadership in team management and multitasking, significantly contributing to operational excellence.

Overview

2
2
years of professional experience

Work History

Lead Hostess

Queen Miami Beach
02.2023 - Current
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Excelled at managing VIP and Standard reservations, while still accommodating walk-in guests whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.

Maitre'D

Hillstone
12.2022 - 02.2023
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and continuously evaluated hosts/hostesses to raise and maintain performance to company standard.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Skillfully trained with SevenRooms, OpenTable and POS systems.

Shift Lead

Hillstone
05.2022 - 12.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Ensured safety standards were met consistently, as well as company policies for staff and guests.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Education

Bachelor of Arts - International Relations And Affairs

Florida International University
Miami, FL

Skills

  • Exceptional communication
  • Phone Etiquette
  • Food safety awareness
  • Team Management
  • Guest Relations
  • Task Delegation
  • Staff Training
  • Policy Enforcement
  • Employee Scheduling
  • Seating arrangements
  • Reservation Management
  • Reservations Coordination
  • Performance Improvement
  • Customer Service
  • Effective Multitasking

Timeline

Lead Hostess

Queen Miami Beach
02.2023 - Current

Maitre'D

Hillstone
12.2022 - 02.2023

Shift Lead

Hillstone
05.2022 - 12.2022

Bachelor of Arts - International Relations And Affairs

Florida International University

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Samantha Fussell