Samantha Gonzalez
Long Beach,CA
Summary
Dynamic and results-driven professional with a strong background in customer service and team training at AEG. Proven ability to resolve complaints effectively while managing inventory and promoting events. Skilled in fostering team collaboration and ensuring high standards of service, enhancing overall guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
AEG
Carson, CA
02.2025 - Current
- Provided guidance to new team members on how to perform tasks correctly.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Handled customer complaints professionally and efficiently.
- Informed customers about upcoming events held at the park.
- Tracked inventory levels of supplies needed for coworkers and give-aways.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Worked effectively in team environments to make the workplace more productive.
Dog Grooming Assistant
Martha Mendoza M
Los Angeles, California
01.2022 - 02.2025
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Bathed and groomed pets using gentle techniques.
- Organized inventory of supplies needed for dog grooming operations including shampoo, conditioner, brushes, combs.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained cleanliness standards throughout the facility at all times.
- Greeted customers and their pets upon arrival to the grooming facility.
- Scheduled grooming appointments for animals.
Prep Cook
Marlene Beckford
Los Angeles, CA
07.2020 - 06.2021
- Trained new employees on proper techniques of preparing meals safely.
- Executed proper techniques when preparing menu item ingredients.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Completed special orders according to customer dietary needs.
- Helped train and develop new talent.
- Checked completed orders for correct quantity and quality.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Set up work stations prior to opening to minimize prep time.
Education
High School Diploma -
Shery Highschool
Torrance06-2021
Skills
- Customer service
- Inventory management
- Complaint resolution
- Team training
- Event promotion
Certification
- food handler's permit
References
References available upon request.
Timeline
Guest Service Representative
AEG
02.2025 - Current
Dog Grooming Assistant
Martha Mendoza M
01.2022 - 02.2025
Prep Cook
Marlene Beckford
07.2020 - 06.2021
High School Diploma -
Shery Highschool
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