Samantha Hanover
Marengo,IN
Summary
I have been with Pizza Hut for almost twelve years it is my first and only job. I worked my way up from a server position and within a few months was a shift manager, then an assistant and eventually the General Manager. I have learned a lot of useful skills and information along the way. I have knowledge in customer service as well as, the inner workings of the business such as finances, schedules, and budgets. There isn't anything I am not willing to try to my hand at.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Pizza Hut
03.2012 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs
- Addressed and resolved customer service issues to increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and ordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Was in charge of all weekly and monthly paperwork, such as tracking extra spending and staying within budgets, sales forecasts, making sales action plans, etc
Education
Associate of Science - Funeral Service And Mortuary Science
Vincennes University
Vincennes, IN05.2012
Skills
- Sales Planning
- Rotation Procedures
- Staff Leadership
- Counting Money
- Employee Performance Evaluations
- Guest Inquiries
- Supply Ordering and Management
- Operations Management
- Disciplinary Action
- P&L Responsibility
- Control Inventory Costs
- Calendar and Scheduling Software
Certification
ServeSafe Certified
Timeline
General Manager of Food Service
Pizza Hut
03.2012 - Current
Associate of Science - Funeral Service And Mortuary Science
Vincennes University
Similar Profiles
Guadalupe NinoGuadalupe Nino
Restaurant General Manager at Ayvaz Pizza ( Pizza Hut)Restaurant General Manager at Ayvaz Pizza ( Pizza Hut)
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Eric EllardEric Ellard
District Manager at MUY Pizza Houston (Pizza Hut)District Manager at MUY Pizza Houston (Pizza Hut)
Lindsay FraserLindsay Fraser
Delivery Driver at Pizza Hut (Ayvaz Pizza)Delivery Driver at Pizza Hut (Ayvaz Pizza)
Roland MathenyRoland Matheny
Tool Room Supervisor at ABCTool Room Supervisor at ABC