Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Samantha Head

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven and detail-oriented professional with a proven track record at Dom's Kitchen & Market, enhancing operational efficiency and customer satisfaction. Skilled in computer applications and adept at addressing customer needs with diplomacy, consistently exceed quality goals, leveraging strong organizational skills and a focus on security to deliver exceptional guest service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Immersive Hub
05.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered phones with professionalism and directed 100's of calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.

Cashier

Dom's Kitchen & Market
11.2022 - 04.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

E-Commerce Personal Shopper

Amazon
11.2018 - 11.2022
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Education

Associate of Science - Medical Insurance Billing

Malcolm X College
Chicago, IL

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Property Security
  • Documentation And Reporting

Certification

  • Food Handler's training - 8/2023-Current

Timeline

Guest Service Representative

Immersive Hub
05.2024 - Current

Cashier

Dom's Kitchen & Market
11.2022 - 04.2024

E-Commerce Personal Shopper

Amazon
11.2018 - 11.2022

Associate of Science - Medical Insurance Billing

Malcolm X College

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Samantha Head