Samantha Leon
Tempe,AZ
Summary
Dynamic professional with extensive experience at Allergy Asthma & Immunology Associates, excelling in appointment scheduling and customer service. Proven ability to resolve complex inquiries and enhance patient satisfaction through effective problem-solving and strong communication skills. Proficient in medical terminology and HIPAA compliance, ensuring a seamless experience for clients and providers alike.
Overview
7
7
years of professional experience
Work History
Scheduler
Allergy Asthma & Immunology Associates LTD
Gilbert, AZ
04.2023 - Current
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided guidance and advice on best practices related to scheduling initiatives.
Medical Insurance Representative
Meritain Health an Aetna
Phoenix, AZ
09.2019 - 04.2022
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
- Advised customers on how best to use their available benefits under their respective plans.
- Responded promptly and accurately to requests for information from both internal teams and external customers and providers.
Customer Service Representative
U-Haul Corporate Office
Phoenix, AZ
01.2019 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer issues by troubleshooting problems over the phone or via email.
Marketer
Avion Dental
San Antonio, TX
04.2018 - 01.2019
- Collected customer contact information for marketing purposes.
- Developed marketing strategies to promote dental services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio04-2017
Skills
- Appointment scheduling
- Medical terminology
- Insurance verification
- Data entry
- HIPAA compliance
- Time management
- Problem solving
- Flexible schedule availability
- Microsoft Word
Timeline
Scheduler
Allergy Asthma & Immunology Associates LTD
04.2023 - Current
Medical Insurance Representative
Meritain Health an Aetna
09.2019 - 04.2022
Customer Service Representative
U-Haul Corporate Office
01.2019 - 09.2019
Marketer
Avion Dental
04.2018 - 01.2019
High School Diploma -
San Antonio Leadership Academy