Samantha Mathews
Scottsburg,IN
Summary
Dynamic 911 Dispatcher with proven expertise at Scott County Communications, excelling in high-pressure environments. Demonstrated critical thinking and active listening skills to enhance emergency response efficiency. Recognized for improving applicant eligibility accuracy as an Eligibility Assistant, showcasing strong problem-solving abilities and attention to detail in documentation processes.
Overview
3
3
years of professional experience
Work History
911 Dispatcher
Scott County Communications
03.2024 - Current
- Monitored Police, EMS and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Eligibility Assistant
FSSA
12.2023 - 03.2024
- Enhanced team productivity by cross-training in multiple program areas and providing backup support as needed.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Prevented potential fraud incidents by carefully analyzing financial documentation provided by applicants during verification processes.
Office Assistant
Home Helpers Home Care
11.2022 - 11.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Jennings County High School
North Vernon INSkills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Police and fire procedures
- Call control techniques
- Information documentation
- Public safety awareness
- Information gathering and relay
- Call management
Timeline
911 Dispatcher
Scott County Communications
03.2024 - Current
Eligibility Assistant
FSSA
12.2023 - 03.2024
Office Assistant
Home Helpers Home Care
11.2022 - 11.2023
Jennings County High School
Similar Profiles
Stacey DiamondStacey Diamond
6th Grade English Language Arts Teacher at Scott County Schools/Scott County Middle School6th Grade English Language Arts Teacher at Scott County Schools/Scott County Middle School
Ashley HuffmanAshley Huffman
Public Safety Dispatcher at Scott Emergency Communications CenterPublic Safety Dispatcher at Scott Emergency Communications Center
Erik JimenezErik Jimenez
Lead Fiber Splicer at Scott Fennell CommunicationsLead Fiber Splicer at Scott Fennell Communications
Isaac HunefeldIsaac Hunefeld
Firefighter/Paramedic at Tri-Township Fire and RescueFirefighter/Paramedic at Tri-Township Fire and Rescue
Tracy H. SpencerTracy H. Spencer
Squad Sergeant at Indiana State PoliceSquad Sergeant at Indiana State Police