Samantha Mcmichael
Pflugerville,TX
Summary
Detail-oriented front desk professional with experience in patient intake, insurance verification, appointment scheduling, and multi-line phone support. Known for friendly customer service and smooth daily office flow.
Overview
10
10
years of professional experience
Work History
Receptionist
Austin OBGYN
austin, tx
05.2020 - 06.2021
- Greeted patients and managed front desk flow in Austin OBGYN office.
- Scheduled appointments, follow-ups, and prenatal visits using practice calendar systems.
- Answered multi-line phones and routed calls to nurses and providers.
- Verified insurance information and collected patient demographics at check-in.
Airport Customer Service Agent
Austin Airport
austin, tx
02.2017 - 10.2017
- Assisted check-in, baggage, and ticketing processes for passengers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Guided travelers through Austin airport terminals and boarding areas.
- Communicated policy updates and service information to travelers.
Verizon Customer Service
Verizon
Arizona City, Arizona
09.2016 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs promptly to deliver tailored solutions during service interactions.
- Prioritized and organized tasks to meet service goals consistently.
- Developed innovative ideas and solutions that improved team effectiveness and customer experience.
Lead Toddler Teacher
KidsRKids private school
Round Rock, Texas
06.2014 - 07.2016
- Planned age-appropriate lesson activities for toddler development
- Supervised daily care, meals, and nap schedules to support toddlers' well-being and routine
- Monitored toddlers' behavior, fostering a safe and nurturing learning environment
- Established safe indoor and outdoor play environments, promoting exploration and social interaction for toddlers
Assistant Teacher
Immanuel Lutheran Preschool
pflugervillle, tx
08.2011 - 05.2014
- Facilitated lesson activities using songs, stories, and interactive preschool learning centers.
- Collaborated with lead teacher to implement engaging classroom activities at Immanuel Lutheran Preschool.
- Oversaw children's safety and engagement during playtime, meals, and transitions in a preschool setting.
- Prepared learning materials and organized classroom supplies for daily lessons.
Education
Associate of Science - Science
Clarendon College
Clarendon, TX05-2011
High School Diploma -
Hendrickson High School
Pflugerville, TX05-2009
Skills
- Patient intake
- Appointment scheduling
- Patient scheduling
- Insurance verification
- Front desk operations
- Multi-line phones
- Administrative support
- Data entry
- File management
- Customer service
- Positive and professional
Timeline
Receptionist
Austin OBGYN
05.2020 - 06.2021
Airport Customer Service Agent
Austin Airport
02.2017 - 10.2017
Verizon Customer Service
Verizon
09.2016 - 09.2017
Lead Toddler Teacher
KidsRKids private school
06.2014 - 07.2016
Assistant Teacher
Immanuel Lutheran Preschool
08.2011 - 05.2014
Associate of Science - Science
Clarendon College
High School Diploma -
Hendrickson High School