Samantha Morgan
Syracuse,NY
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Guichos Restaurant
09.2022 - 08.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Park Aide
California Department Of Parks And Recreation
05.2022 - 08.2022
- Stayed organized and aware of schedules to execute successfully booked events.
- Supported emergency response efforts by effectively communicating critical information to relevant personnel.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Utilized strong problem-solving skills to address visitor complaints, resulting in improved overall satisfaction rates.
Education
Bachelor of Arts - Political Science
Syracuse University
Syracuse, NY05.2027
Skills
- Menu Memorization
- Team Leadership
- Special Requests and Substitutions
- Workflow Coordination
- Conflict and Complaint Resolution
- Transactions and Cash Handling
Timeline
Server
Guichos Restaurant
09.2022 - 08.2023
Park Aide
California Department Of Parks And Recreation
05.2022 - 08.2022
Bachelor of Arts - Political Science
Syracuse University
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